New ticket machines on ALL Brighton & Hove Buses and concessionary card travel

New ticket machines are now being fitted onto all Brighton & Hove buses to improve the overall customer experience.

THE new machines will now enable customers to scan paper tickets bought from the driver, their M Tickets as well as still being able to scan their Keycards and concessionary passes, giving customers the added convenience of all the ticket machines being situated in the same place.

The machines are now all situated next to the driver and below the cab screen – regardless of bus type.

Whilst for the majority of Brighton and Hove Buses’ customers these will be seen as positive changes the recognise that some customers may require a little extra assistance to enable their independent travel.

Some customers may be unable to scan their passes and concessionary cards, for varying reasons, examples of which may include passengers with sight impairments not able to see the new position of the ticket machine or customers unable to use their hands.

Drivers will be on hand to offer assistance to any customer unable to scan their card. This may include the driver scanning the card on the customers behalf or if required accepting a concessionary card as a flash pass as long as it’s in date and the picture matches the likeness on the card.

Let staff know if their assistance is required and they will endeavour to help where and when they can.

If you experience any problems call: 01273 886200